FAQs

If you have previously created an account but have since forgotten your password, please follow this link and enter your email address associated to your account. You will receive an email to reset your password.

Our competitions are open to individuals aged 18 and over. 10to2 suppliers, employees and their relatives are prohibited from entering. Please refer to our terms and conditions for any further detail.

We launch new competitions regularly. To stay updated, keep an eye on our website or subscribe to our newsletter for notifications on the latest competitions. We will also announce up and coming competitions on our social pages.

You can purchase as many tickets as you like, subject to any specific limits outlined on the competition entry page. Any limits have been set to ensure responsible participation and to also allow for more individuals to be involved.

Yes, you can enter multiple times for the same competition, as long as you follow the rules for each entry.

The cost of entry varies by competition. Entry costs are clearly listed on each competition page and within the checkout process.

Your chances of winning depend on the number of correct entries received for the competition, and the number of tickets you have purchased. For all our competitions there will be a maximum ticket available, this is in place to guarantee you a certain level of chance.  

For example, a competition may have a maximum of 2,000 tickets available. If you purchase 1 ticket, answer the skill/knowledge-based question correctly, all tickets are sold, and all questions are answered correctly, your maximum odds to win would be 2,000/1. 

10to2 operates prize competitions and by doing so requires participants to demonstrate a level of skill and knowledge to comply with applicable laws. We also want to ensure that participants are engaged and authentic.

If you answer the question incorrectly, your entry will not be valid, and you will not be entered into the draw. Please ensure you carefully read and understand the question before submitting your answer. All incorrect answers will automatically not be entered into the draw and you will not be visible on the draw certificate data. You will also not be entitled to a refund. You will not be notified if you have answered the question incorrectly.

Each competition has a specific end date and time, which is clearly listed on the competition page. This date and time will only ever change due to unforeseen situations outside of our control and will never be extended due to a lack of ticket sales within a typical environment. If this occurs, our website will be updated accordingly.  

If a competition reaches maximum ticket sales, the competition will end at this stage and the draw will follow.  

Winners are selected at random from all correct entries once the competition closes. The draw is conducted by randomdraws.co.uk, an independent third party. Draw certificates are published on our website and social media following the draw.  

We will contact the winner directly via email or phone using the contact details provided within account set-up. We will also announce winners on our Previous winners page and on our social media pages.

Prizes are delivered securely and insured to the winner’s designated UK address. We work with reputable couriers to ensure your prize arrives safely. We may also contact you to arrange an in person delivery dependant on the competition prize value.

Yes, once you have received the watch, it is yours to keep (we hope you’ll love it) or sell as you see fit. However, we do not offer an alternative cash or watch prize.

Each competition is different, and a full description of the watch will be given on the competition page, along with imagery.

All of our watches are sourced from authorised suppliers and are 100% authentic.

We accept major credit and debit cards, as well as PayPal, Google Pay and Apple Pay. All transactions are processed through a secure payment gateway.

Entry fees are non-refundable, as they represent your chance to participate in the competition. This includes if you get the question wrong or if you are disqualified from the competition for any reason. Please be sure you are committed before entering and meet all our entry requirements listed in the terms and conditions.

We uphold the highest levels of transparency and fairness. All draws are conducted randomly by a third party (randomdraws.co.uk) and meet all the required legislation. We also proactively disqualify any supplier, employee or their relatives’ entries.

If you encounter any issues with your entry, please contact us immediately by emailing info@10to2.co.uk 

Your personal data is used strictly for processing your competition entry, contacting you if you win, and providing relevant updates associated to 10to2 and its products and services. We do not sell or share your information with third parties without your consent, with exception of randomdraws.co.uk purely to administer the drawing of the competition. For more details, see our privacy policy.

You can update your personal details at any time by logging into your account and navigating to the ‘Account details’ or ‘Addresses’ section. If you need any support, email info@10to2.co.uk and one of our team will be happy to help.

Please check your spam and junk folder of your email, if it is still not there please email info@10to2.co.uk and we will investigate.  

Our terms and conditions outline the rules and regulations of our competitions, including entry requirements, prize details, and legal disclaimers. We encourage all participants to read them thoroughly before entering. You can find the full terms and conditions on our website.